I have just been advised by Zoho support that the Outlook plugin that syncs contacts from Zoho to an Outlook Contact folder only syncs contacts that have been edited within 3 months.
We are trying to get our team to use Zoho CRM and sync the full contact list to their Outlook system so that they always have full contact details for all our clients on their phone. This worked OK when we first setup the system - but over time as we add new users to the CRM system and these new users try to sync all of the contacts - they only get a subset of the contacts - those that have been edited in the last 3 months.
This seems like a very strange restriction to put in place.
Does anyone know why this limit has been put in place? Does anyone know if there a way around it (other than the obvious of a regular bulk edit of all contact details)?