Hi there

One of my users is trying to set up the Zoho CRM plugin for Outlook.  It has installed correctly but she is unable to sign in - it seems like it is the same problem experienced by this user:  https://help.zoho.com/portal/community/topic/can-t-sign-in-with-outlook-plugin

Every time she attempts to sign in it creates a new Auth Token.  I have tried clearing these tokens but it has no effect.

I have also checked the Application Add-ins in Outlook to make sure that the Zoho CRM Plugin is not disabled.

The plugin works fine for me and we have the same setup.  The only thing I can think of is that I have Zoho administrative privileges (including access to the add-in marketplace within the CRM) and she does not.  Can you please assist?