Outlook plugin - Search and Add Email has stopped working
Hi,
I installed the Zoho CRM Plug-in for Microsoft Outlook version 6.5.0.0 a couple of weeks ago, it worked well and did exactly what I needed which was to manually save emails to the Zoho CRM and allow me to select which Lead or Deal to attach the email to.
The other day the search function just stopped working. See the attached images - if I use a valid search string (ie one that actually matches a record in our CRM) and click the search button, nothing happens. If I type a dummy search string (one that does NOT match a record) it says "no matching records". The side pane is still working and displaying CRM information so I know the plugin is able to connect with the CRM.
Please help?