I wanted to test the overwrite function when importing leads in to Zoho CRM.
I first imported all my 500 leads, and everything was created as it should be.
I then went on to "Import Leads" again, and selected the spreadsheet again, believing that as nothing had changed, it will say that no records created or updated.
However, even though I have selected "Overwrite", it creates another set of 500 records.
It is exactly the same spreadsheet, so it shouldn't be doing this.
Any ideas on why this is happening?