Hello Zoho Mail team,

I would like to ask for your help with a domain I purchased through the Zoho Mail admin console. The domain has been paid for, but I cannot use it at all, so I would appreciate prompt attention to this.

What happened:

- On October 7, 2026 (16:48 UTC), I bought thewvcorp.com through Zoho Mail (registrar OpenSRS). The payment was completed, and the registry shows the domain as registered at Tucows with the nameservers ns1, ns2 and ns3.systemdns.com.

- However, Zoho recorded the purchase as failed. The purchase status says "Domain registration is failed", and Retry registration returns the same message, most likely because the domain is already registered.

- As a result, the organization that paid for the domain shows no domains, there is no Registration Information tab or DNS manager access, and the systemdns nameservers have no DNS zone for the domain. I cannot verify the domain or set up MX, SPF and DKIM.

This cannot be fixed from my side and needs to be corrected by the Zoho team. All account, organization and purchase IDs are in ticket #168792621.

My requests:

1. Please link the registered domain to the organization that paid for it, create the DNS zone, and complete the setup.

2. Please let me know the expected timeline for the fix. OpenSRS requires contact verification within 15 days of registration, and I would like to avoid any risk of the domain being suspended.

Thank you for your help. I look forward to a quick resolution.

Hong Min Woo