Passwords are changed when email forward feature is selected

Passwords are changed when email forward feature is selected

This recently happened to me and to at least two other users.

Selected email forward option, with copies NOT remaining at Zoho.  Next time I tried to web login to the same account, the password for the account was no longer valid.

The other users I spoke with had to reset the password from the SuperAdmin account.

Unfortunately for me, the account I forwarded was the SuperAdmin account.  Though I am able to receive emails that are forwarded as directed, the zoho password reset feature WILL NOT SEND PASSWORD RESET to the superadmin email address if it is a Zoho domain.

1)  Passwords are erroneously being coorrupted when implementing the email forward feature

2)  The password reset tool should send the email as requested (and described on the web site).  There are no exceptions listed.

It has been more than 5 days and I am still unable to access my account.  I received a response asking for three items of documentation - including a letter "signed by the CEO" of my company, to which I responded, and when the response to my submission came (some 70 hours later) , it contained a link which gave me an "invalid password reset".

I am sure glad I am only using the free features of this service.  I would have spent a lot less timje and energy if I had just started over and set up a new account.