Pin Comments in Zoho Desk
Hello,
I'm writing to ask if there is a way that we can add a "pin" option to comments so that a "pinned" comment would show at the top of a ticket for review? Also would like to suggest if there could be a tab at the top section for "comments" section next to "Conversation" so that you could view all of the comments from the ticket in one place.
I'm writing to ask if there is a way that we can add a "pin" option to comments so that a "pinned" comment would show at the top of a ticket for review? Also would like to suggest if there could be a tab at the top section for "comments" section next to "Conversation" so that you could view all of the comments from the ticket in one place.
Thank you!
Tabs screenshot:
Ticket ref #82186
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