Plan price change does not reflect existing subscriptions
I have encountered an issue with our Zoho Subscriptions setup where if I change the price of a plan for our product, e.g from $2 to $5, the price increase does not update on the existing subscriptions. This is important as, although price changes are not happening often, we most definitely need a way to amend the price of a plan in a seamless way without inconveniencing the customer to subscribe again. I feel that this is a fundamental functionality of subscriptions/product management.
Our use case would be:
- The customer starts a subscription (Subscription 1) for plan A costing $5
- Change plan A's price to $2
- On the next bill date, charge Subscription 1 the new amount which is $2*
*This must work for all active subscriptions
Could you please advise on the best way to achieve this?
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