Hello, as I understand from your knowledge base, any UAE business account created from September 15, 2018 does not have foreign exchange rates fetched automatically. This is a serious inconvenience and I am not sure why ZOHO has not looked into the ways of incorporating UAE Central Bank rates? I am not even sure if you are aware that your customers who have created accounts before September 15, 2018 strongly believes that the rates provided in the system are in fact UAE Central Bank rates, due to misleading note on each foreign currency exchange? I think you should inform your UAE customers about it, because they are submitting wrong VAT returns based on your software...

As you may be aware, there are professional solutions in place which fetch the rates from more than 40 Central Banks in the world, including UAE Central Bank. The service is called Oanda Pro.

Kindly consider the implementation of UAE Central Bank foreign exchange rates. I can't be the first person asking for this.