Hi,

I have tried in the past to get this resolved, but your replies and help hasn't worked so far.

I cannot access my Zeptomail account - I just get a blank screen and a 401.  Your previous responses from helpdesk saying I don't have an account isn't correct.

So, out of frustration I am trying to close my account, but cannot because I have an outstanding service:

But if I click on the Zeptomail link, I still get the same issue: