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                                                          • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

                                                            The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
                                                          • Workplace - Zoholics Europe Customer Awards

                                                            Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
                                                          • Important update on Group Management | Zoho Mail

                                                            Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
                                                          • Zoho Mail POP & IMAP Server Details

                                                            Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
                                                          • Mastering email etiquette and best practices to follow in Zoho Mail

                                                            Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your


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                                                                                                          • Recent Topics

                                                                                                          • Deleting Salutation Field

                                                                                                            We have updated our lead input screen and 'Salutation' has appeared. This is not visible in the 'Edit Pgae Layout' screen so cannot be moved to 'List of Removed Fields'  Salutation is visible in the list in 'Customization - Fields' however I can only 'Edit' or 'Replace' I cannot delete and I do not need this field on my lead input screen.  Please can you advise how to get rid of this.  Screen shots can be provided if needed.  Thank you Tasha
                                                                                                          • CREATE button is grayed

                                                                                                            On Android adding new notes to notebooks with collections is impossible because the CREATE button is grayed. What can be done?
                                                                                                          • Re-Apply SLA When Ticket Reopened from Closed Status?

                                                                                                            If you have an SLA applied, timers are deactivated when going to "On Hold" status type and reactivated when going back to an Open status type. What we discovered is when a customer replies to a closed case and it reopens, the SLA is not applied and timers
                                                                                                          • add attachments to automated emails?

                                                                                                            Hi, I'm looking for a way to have documents saved under an account, be grabbed and sent to an email address once a specific status has been updated.  For example we have a tab we've labeled as sales orders, when the status is changed to shipped, it emails the customer the tracking number and estimated delivery date.  I'd like it to also grab pdf docs (COA, BOL, etc) from that order and send in that email.   Currently we have to go into zoho change the status to shipped, then email all the docs to
                                                                                                          • Zoho Expense Reimbursement

                                                                                                            I am using Zoho Expense for employee expenses.  At year end I accounted for reimbursement for the founders' expenses by doing a manual entry between employee reimbursements and shareholder loan.  All is correct in the balance sheet, but in Zoho expense the expense report totals are showing as owing still.  It doesn't impact the books, but I don't want to see amounts owing.  How can I zero these out?  The only way I can see it is by creating a transaction in Books that pays the employee via a bank
                                                                                                          • Request to Delete Mistakenly Created Zoho Desk Account – Access Blocked to Company Directory

                                                                                                            Dear Zoho Support Team, I hope this message finds you well. I am writing to request assistance regarding a Zoho Desk account I mistakenly created using my company email address. I created the account before being officially onboarded by my company, and
                                                                                                          • Introducing an AI-driven CAPTCHA for Help Center that offers improved accessibility and enhanced security | Zoho Desk | Product Update

                                                                                                            Captcha protects your help center from fraud and abuse without creating friction. What is a CAPTCHA? CAPTCHA is a test used in computing to verify that a user is human by requiring them to complete a challenge. It helps prevent bot attacks and reduce
                                                                                                          • VAT-type Taxes in US Edition?

                                                                                                            I'm located in the US, and I use the Zoho One US edition of Books. We are in the process of registering with Canadian authorities for their GST / HST, which is a VAT-type of scheme. It is not immediately obvious to me how one would deal with input tax
                                                                                                          • Power of Automation :: Quick way to associate your Projects with Zoho CRM

                                                                                                            A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate complex tasks and
                                                                                                          • Sending gmail to a particular person fails because the address gets changed to "gmaill", with a second "l" typo somewhere

                                                                                                            I send to bob@gmail.com (example) and get an error sending to bob@gmaill.com, only for this one person. Note the extra "l" in the email the system tried to send to, which was not in the address I entered. Can't find a typo in the contact or anywhere else
                                                                                                          • Announcing new features in Trident for Windows (v.1.29.4.0)

                                                                                                            Hello Community! Trident for Windows just got better! It’s packed with new features designed to enhance communication, manage important information securely, and give you a smoother, more productive experience. Let’s dive into what’s new! Access Zoho
                                                                                                          • Exporting Ticket Threads/Comments and Attachments in Reports

                                                                                                            Hi, I would like to know is it possible for Ticket Comments and/or Attachments to be displayed in Reports?
                                                                                                          • Product management across integrated apps

                                                                                                            Hi everyone, I’m setting up my business for selling products and integrating CRM, Inventory/Books, Ecommerce, and other apps. Where should I load products for the first time so they reflect across all apps? And for updating prices or adding new products—where
                                                                                                          • Upgrade Zoho Desk Agent-Side Answer Bot to GenAI

                                                                                                            Hello Zoho Desk Team, We hope you're doing well. Following the recent announcements and rollout of the GenAI-based Answer Bot in Zoho SalesIQ (Nova '25), we’d like to formally request a similar upgrade for the Answer Bot used by agents inside Zoho Desk.
                                                                                                          • Calculate Number of Days Between Two Dates

                                                                                                            Can someone help me with how to create a field using the formula function to calculate the number of dates between a campaign start date and end date? The closest I have gotten is using the "Datecomp" function but it gives you the dates in minutes, rather
                                                                                                          • Improved RingCentral Integration

                                                                                                            We’d like to request an enhancement to the current RingCentral integration with Zoho. RingCentral now automatically generates call transcripts and AI-based call summaries (AI Notes) for each call, which are extremely helpful for support and sales teams.
                                                                                                          • Zoho Writer Docx files not able to be converted into Google Docs

                                                                                                            Since July 23rd, I've encountered an issue where DOCX files exported from Zoho Writer no longer convert properly into Google Docs when uploaded to Google Drive. My workflow relies on generating merged DOCX documents from Zoho Forms using Zoho Writer templates,
                                                                                                          • Cisco Webex Calling Intergration

                                                                                                            Hi Guys, Our organisation is looking at a move from Salesforce to Zoho. We have found there is no support for Cisco Webex Calling however? Is there a way to enable this or are there any apps which can provide this? Thanks!
                                                                                                          • Schedule Campaign - Recipients Time Zone

                                                                                                            Something seems to be wrong with the scheduling feature for scheduling campaigns to be deployed at a specific time to the recipients time zone. I scheduled campaigns twice to be sent at the recipients time zone and the campaigns are deploying at the wrong time. When communicating with Zoho support they said to make sure it was scheduled at least 24 hours in advance so we did this with our last campaign and it was still deployed at the wrong time. Anyone else having this issue?
                                                                                                          • Zoho Projects Strict Dates for Tasks

                                                                                                            Hi Zoho Projects team, I would love to see a feature to allow Strict Dates for Tasks. Sometimes in projects you have dates which must not move, even if predecessor Task dates change. For example, perhaps you need to book access to a facility to perform
                                                                                                          • Zoho Books - Sales Person Contact Details on Quotes

                                                                                                            Hi Zoho Books Team, I've had various clients ask me about showing the phone number and email of the sales person on Quotes to help eliminate any barriers to closing sales. When I tell them that it is not possible they are always surprised and say something
                                                                                                          • Zoho Vault App for Windows

                                                                                                            Hello, is there a Windows app that can be used to access the passwords saved in Zoho Vault? Thank you
                                                                                                          • How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.

                                                                                                            How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.
                                                                                                          • Entire notebook that had notes has disappeared

                                                                                                            I don't know how tf this happened. All I did was uninstall and reinstall the mobile app after fixing a bug I had. After I reinstalled the app, everything was synced back except for one folder which had a bunch of notes in it. None of those notes are in
                                                                                                          • Zoho Cursor Jumping

                                                                                                            Hi, Zoho Support, We received the below email for a bug when using Zoho on Firefox. Please let us know if there is anything that can be done to solve this issue. Have any other Zoho Mail users reported issues the past few days with Zoho auto-saving drafts
                                                                                                          • tomorrow option within the due date section and drag and drop into calendar

                                                                                                            Firstly, thank you for creating such a well-designed and user-friendly to-do list app. It’s almost perfect for my needs, but I wanted to offer a couple of suggestions that I believe could significantly enhance its usability, particularly for those who
                                                                                                          • low quality videos

                                                                                                            when in puplish videos or reel in social media platforms it pulished in low quality
                                                                                                          • Consumer Financing

                                                                                                            Does Zoho currently have a payment gateway (such as Stripe, Square, etc) which offers financing for customers? So, let's say the estimate we give the customer is greater than what they can afford at the time, but we can sell the service now, letting them
                                                                                                          • Using Zoho Forms vs Zoho Survey

                                                                                                            Hello - I'm looking for advice on whether to use Zoho Survey or Zoho Forms for our small non-profit. We have a Zoho One subscription, so have access to both. The main use case at the moment is application forms for our professional development programs.
                                                                                                          • Allow Variable Insertion in Prebuilt "Update Record" Action in Schedules

                                                                                                            Hi Zoho Creator Team, Hope you're doing well. We’d like to submit a feature request based on our experience using Zoho Creator schedules to manage workflows integrated with Zoho Desk. We currently have an app where Zoho Desk tickets create records in
                                                                                                          • Are downloadable product available in Zoho Commerce

                                                                                                            Hi all. We're considering switching to Zoho Commerce for our shop, but we sell software and remote services. Is there a features for downloadable products? I can't find any information about this. Thank you very much Alice
                                                                                                          • Is Zoho tables still being developed?

                                                                                                            Has this product been abandoned? I haven't seen any useful new features or stability improvements over the past six months or more. I think Tables is a great concept, filling a niche between spreadsheets and full database tools, but the current implementation
                                                                                                          • Kaizen #200 - Authentication and Token Management using Zoho CRM Python SDK

                                                                                                            We’re incredibly excited to bring you the 200th post in our Kaizen series! This journey has been as much about listening as it has been about sharing. And today, we’re making both count. Over the past few weeks, we’ve collected your feedback through the
                                                                                                          • Zoho CRM sync

                                                                                                            Just wondering if the plan is for the Zoho CRM implementation to always be just an import and not a sync? At the very least, a one-way sync that kept the data in Tables up-to-date would increase the amount of usecases, but ideally the option to two-way
                                                                                                          • Add serial number in print page list

                                                                                                            How can i add serial number in print page for every entries?
                                                                                                          • Trying to Delete records from Creator not found in CRM

                                                                                                            Hi, In the following script, I am trying to delete records from Creator not found in CRM, but I am getting the error message "Error at line number: 55 Improper Statement Error might be due to missing ';' at end of the line or incomplete expression". Please
                                                                                                          • Can't login to Zoho mail

                                                                                                            I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a few
                                                                                                          • REST API for Branch and Budget

                                                                                                            Hi Team, Can you please guide me with the appropriate rest API documentation for fetching Branch and Budget details?
                                                                                                          • STOP FRAUDULENT TRANSACTION IMMEDIATELY

                                                                                                            I DID NOT AUTHORIZE THIS TRANSACTION OR RENEWAL, STOP IMMEDIATELY CHARGING MY CARD I CAN NOT CONTACT SUPPORT, NO ONE IS AVAILABLE ON CHAT PAYMENT ID RPCW2003260759193
                                                                                                          • Best way to handle a credit card download fiasco

                                                                                                            Hi there, hoping that someone knowledgable with book keeping can give me the answer here. One of my credit cards has been integrated with Zoho books and we have been downloading transactions with no issue. The credit card got compromised and was used
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