Please reset and retrieve my email

Please reset and retrieve my email

Hi,
Please help to reset and retrieve our email zen@prado.com.my in your system.
We register this email before in zoho, using old hosting company.
Now we switch to another hosting company. We managed to register admin@prado.com.my and support@prado.com.my, but failed to register zen@prado.com.my. Please reset and retrieve zen@prado.com.my
Thanks