Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration

Hi Everyone!

Zoho SalesIQ's Zobot is an intelligent tool to increase customer engagement and provide support, especially in the e-commerce industry. A crucial aspect of e-commerce is ensuring your customers can easily keep track of their orders. Just imagine your Zobot providing real-time updates on your customers' order status, tracking URL, shipment details, and estimated delivery dates. Sounds cool, right? That's what we are going to look at in this post. 



Zoho Commerce is a comprehensive e-commerce platform for building a website, accepting orders, tracking inventory, processing payments, and more. With SalesIQ's Zobot seamlessly integrated with Zoho Commerce, you can now provide exceptional support and prioritize convenience for your customers by making your bot actively promote your key offers, assist in tracking orders, create support tickets, and much more. 

To learn more about chatbots usage in the e-commerce industry, check out our exclusive webinar and help article. Now, let's dive into the step-by-step process of how to make your bot track orders with the codeless bot builder.

Overview of tracking orders



Step 1 - Create a connection between SalesIQ and Zoho Commerce.

  •  In your SalesIQ Dashboard, navigate to Settings > Developers > Plugs > Click on Add.
  •  Provide your plug a name, and description, select the Platform as SalesIQ Scripts, and finally, click on Connection to your left bottom. You will be redirected to the connection interface.

  •  Click on Create connection at the top right corner. Under Default connection, select Zoho OAuth service. 

  • Provide your connection name, connection link name, and choose the scopes below.
    • ZohoCommerce.salesorders.READ
    • ZohoCommerce.items.READ
  • Click on Create And Connect to connect Zoho SalesIQ and Zoho Commerce. 


  • Upon successful authentication,  Zoho SalesIQ will be connected with Zoho Commerce. 
Note: The Connection Link Name will be used in the scripts to invoke URL tasks.
 

 

Step 2 - Fetch the "Shipped" orders (Plug 1)

First, let's look at how to list all the shipped orders of the visitor from Zoho Commerce. To do this, we need the email address of the visitor. By List all sales orders API, the bot can fetch all the orders from the visitors (email). Then using the status as a filter, all the Shipped orders can be fetched and displayed to the visitors as options. 

Input Parameter:
  • Name: email | Type: Email
Output Parameter: 
  • Name: orderList | Type : Options list


Copy/paste the below code to list all the shipped orders. 
 
  1. response = Map();
  2. if(session.containsKey("email"))
  3. {
  4. email = session.get("email").get("value");
  5. }
  6. params = Map();
  7. params.put("email",email);
  8. params.put("page","1");
  9. params.put("per_page","5");
  10. header = Map();
  11. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  12. header.put("X-com-zoho-store-organizationid","<org_ID>");
  13. check_status = invokeurl
  14. [
  15. url :"https://commerce.zoho.com/store/api/v1/salesorders"
  16. type :GET
  17. parameters:params
  18. headers:header
  19. connection:"zohocommerce"
  20. ];
  21. array = check_status.get("salesorders");
  22. optionList = List();
  23. for each  entry in array
  24. {
  25. salesorder_id = entry.get("salesorder_id");
  26. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  27. get_order_details = invokeurl
  28. [
  29. url :URL
  30. type :GET
  31. headers:header
  32. connection:"zohocommerce"
  33. ];
  34. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  35. //Printing the shipped orders
  36. if(shipping_status == "SHIPPED")
  37. {
  38. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  39. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  40. display_text = product_ordered + " (" + quantity + ")";
  41. optionList.add({"id":salesorder_id,"text":display_text});
  42. }
  43. }
  44. response.put("orderList",optionList);
  45. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug List all sales orders 

Step 3- Getting order details (Plug 2)

In the previous step, we fetched all the "Shipped" orders and displayed them to the visitors. When they click on a specific order, the bot will get the order details from the Retrieve sales order API and provide them to the visitor. 

Input Parameter:
  • Name : orderID | Type : String
Output Parameter: 
  • Name: shippingAddress | Type : String
  • Name: deliveredDate | Type : String
  • Name: orderName | Type : String
  • Name: orderNumber | Type : String
  • Name: quantity | Type : Number
  • Name: orderCost | Type : Number
  • Name: trackingUrl | Type : String
  • Name: shippedDate | Type : String
  • Name: paymentMode | Type : String
  • Name: shippingStatus | Type : String


 Copy and paste the below code to get the order details.
 
  1. if(session.containsKey("orderID"))
  2. {
  3. salesorder_id = session.get("orderID").get("value");
  4. }
  5. header = Map();
  6. //Insert your Zoho Commerce Org ID (From your Zoho Commerce, navigate to the Store > Settings > Organization Profile > Organization ID)
  7. header.put("X-com-zoho-store-organizationid","<ord_ID>");
  8. URL = "https://commerce.zoho.com/store/api/v1/salesorders/" + salesorder_id;
  9. get_order_details = invokeurl
  10. [
  11. url :URL
  12. type :GET
  13. headers:header
  14. connection:"zohocommerce"
  15. ];
  16. order_number = get_order_details.get("salesorder").toList().get(0).get("salesorder_number");
  17. product_ordered = get_order_details.get("salesorder").get("line_items").toList().get(0).get("name");
  18. cost = get_order_details.get("salesorder").get("line_items").toList().get(0).get("rate").toNumber();
  19. quantity = get_order_details.get("salesorder").get("line_items").toList().get(0).get("quantity").toNumber();
  20. payment_mode = get_order_details.get("salesorder").get("offline_payment_details").toList().get(0).get("payment_mode");
  21. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  22. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  23. shipping_address = get_order_details.get("salesorder").get("shipping_address").toList().get(0).get("address");
  24. shipping_status = get_order_details.get("salesorder").toList().get(0).get("shipped_status").toUpperCase();
  25. if(shipping_status == "FULFILLED")
  26. {
  27. shipping_status = "Delivered";
  28. tracking_url = "No tracking URL";
  29. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  30. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  31. }
  32. else if(shipping_status == "SHIPPED")
  33. {
  34. shipping_status = "Shipped";
  35. tracking_url = get_order_details.get("salesorder").get("packages").toList().get(0).get("status_message");
  36. shipped_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  37. delivered_date = get_order_details.get("salesorder").get("packages").toList().get(0).get("shipment_date");
  38. }
  39. else
  40. {
  41. shipping_status = "Yet to Ship";
  42. tracking_url = "No tracking URL available";
  43. shipped_date = "NA";
  44. delivered_date = "NA";
  45. }
  46. response = Map();
  47. response.put("orderNumber",order_number);
  48. response.put("orderCost",cost);
  49. response.put("orderName",product_ordered);
  50. response.put("quantity",quantity);
  51. response.put("shippingStatus",shipping_status);
  52. response.put("paymentMode",payment_mode);
  53. response.put("shippingAddress",shipping_address);
  54. response.put("trackingUrl",tracking_url);
  55. response.put("shippedDate",shipped_date);
  56. response.put("deliveredDate",delivered_date);
  57. return response;
  • Then, click Save, preview the plug and Publish it. 
Note: API invoked in the plug Retrieve sales order
 

Step 4 - Adding these plugs to the Codeless bot builder

  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as a bot platform or open an existing bot.
  • To list the shipped orders, get the email address from the visitor by email card. 
  • Then, select the Plugs under Action Cards and select listShippedOrder (Plug 1). In the input parameters, select the Email context variable and provide a name (tracking.order) to save the list of shipped orders. 


  • Next, use the Single choice card to display all the shipped orders. Provide an option "Can't find my order" and click on dynamic suggestions and select the (tracking.order) variable. 

  • Next, click on Save in bot context (post.tracking.order) and store the visitor's order choice. 

  • Then, use the criteria router to route the flow based on the visitor's choice. 

  • After that, select the orderDetails plug in Plug card. And provide the post.tracking.order as the input and provide names for the outputs. 



  • Finally, use these context variables by typing % in the Send message card to display the order details to track orders. 

  • Also, use the markups to provide the tracking URL as a hyperlink.  


Bot Preview (Output)

  • The bot will ask for the email address and then provide the "shipped" orders list.  

  • Then the visitor selects one order, and the bot will provide the information about the order.  

  • Once the bot flow is complete, click Publish to deploy Zobot on your website or online store. Zobot will be ready to engage with your customers, provide support, and assist with their purchasing journey.
 
Related links:
To know more about the features of Zobot, kindly visit our Resources Section. 

    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner






                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner






                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Elevate your CX delivery using CommandCenter 2.0: Simplified builder; seamless orchestration

                                                                                                              Most businesses want to create memorable customer experiences—but they often find it hard to keep them smooth, especially as they grow. To achieve a state of flow across their processes, teams often stitch together a series of automations using Workflow
                                                                                                            • Custom Buttons for Mass Actions

                                                                                                              Hello everyone, We’ve just made Custom Buttons in Zoho Recruit even more powerful! You can now create Bulk Action Buttons that let you perform actions on multiple records at once, directly from the List View. What’s new? Until now, custom buttons were
                                                                                                            • Zoho Assist not rendering NinjaTrader chart properly

                                                                                                              Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays
                                                                                                            • Involved account types are not applicable when create journals

                                                                                                              { "journal_date": "2016-01-31", "reference_number": "20160131", "notes": "SimplePay Payroll", "line_items": [{ "account_id": "538624000000035003", "description": "Net Pay", "amount": 26690.09, "debit_or_credit": "credit" }, { "account_id": "538624000000000403", "description": "Gross", "amount": 32000, "debit_or_credit": "debit" }, { "account_id": "538624000000000427", "description": "CPP", "amount": 1295.64, "debit_or_credit": "debit" }, { "account_id": "538624000000000376", "description":
                                                                                                            • Question regarding import of previous deals...

                                                                                                              Good afternoon, I'm working on importing some older deal records from an external sheet into the CRM; however, when I manually click "Add New Deal" and enter the pertinent information, the deal isn't appearing when I look at the "Deals" bar on the account's
                                                                                                            • Auto Capitalize First Letter of Words

                                                                                                              Hi I am completely new to ZOHO and am trying to build a database. How can i make it when a address is entered into a form field like this: main st it automatically changes is to show: Main St Thank You
                                                                                                            • Adding Social Media Buttons to Basic Campaigns

                                                                                                              Hi, I'm quote new to using Zoho Campaigns and I can't work out how to add Social Media Buttons into my basic campaign? In MailChimp there's a button that brings the icons into your campaign for you. I've tried adding the social media icons as 'buttons' in Zoho but it's not looking great. Can anyone help? Thanks!
                                                                                                            • Dropshipping Address - Does Not Show on Invoice Correctly

                                                                                                              When a dropshipping address is used for a customer, the correct ship-to address does not seem to show on the Invoice. It shows correctly on the Sales Order, Shipment Order, and Package, just not the Invoice. This is a problem, because the company being
                                                                                                            • An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

                                                                                                              A Zoho Community Learning Initiative Hello everyone! This is an announcement for Zoho Desk users and anyone exploring Zoho Desk. With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI
                                                                                                            • Best way to schedule bill payments to vendors

                                                                                                              I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have
                                                                                                            • Link(s) between Notes

                                                                                                              Hello Everyone, It would be great if links could be created between notes. Let's say we have 5 Notes A, B, C , D, E. I would like to be able to link Note A to Note B but not in other way, so no link appears in Note B linking to Note A. An so on, linking
                                                                                                            • Regex in Zoho Mail custom filters is not supported - but it works!

                                                                                                              I recently asked Zoho for help using regex in Zoho Mail custom filters and was told it was NOT supported. This was surprising (and frustrating) as regex in Zoho Mail certainly works, although it does have some quirks* To encourage others, here are 3 regex
                                                                                                            • Need Easy Way to Update Item Prices in Bulk

                                                                                                              Hello Everyone, In Zoho Books, updating selling prices is taking too much time. Right now we have to either edit items one by one or do Excel export/import. It will be very useful if Zoho gives a simple option to: Select multiple items and update prices
                                                                                                            • Feature Request: Assign Documents to Already Entered Bills, Expenses, Invoices, etc.

                                                                                                              Hi Zoho Team, We are regular users of the Documents module in Zoho Books and appreciate its ability to keep financial records well-organized. However, we’ve noticed a limitation: There is no way to attach a document from the "Documents > Files" section
                                                                                                            • I don't see any WITHDRAWL transaction at all

                                                                                                              Hi I manually imported my bank statement to Zoho books today and I am a complete newbie. I have been reading the knowledgebase but unable to fix this. I only see "Uncategorized 91 DEPOSIT transactions". I don't see any WITHDRAWL transaction at all. Also,
                                                                                                            • Shared inbox unable to see replies

                                                                                                              Hi we are a small company me and someone else, we have a shared inbox for our sale@ and contact@ however we have this issue where by if i reply to an email or the other person reply to the email, it does not show it to them and therefore we end up replying
                                                                                                            • Sync desktop folders instantly with WorkDrive TrueSync (Beta)

                                                                                                              Keeping your important files backed up and accessible has never been easier! With WorkDrive desktop app (TrueSync), you can now automatically sync specific desktop folders to WorkDrive Web, ensuring seamless, real-time updates across devices. Important:
                                                                                                            • Workdrive on Android - Gallery Photo Backups

                                                                                                              Hello, Is there any way of backing up the photos on my android phone directly to a specific folder on Workdrive? Assuming i have the workdrive app installed on the phone in question. Emma
                                                                                                            • Zoho Books | Product updates | August 2025

                                                                                                              Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.
                                                                                                            • Kaizen #136 - Zoho CRM Widgets using ReactJS

                                                                                                              Hey there! Welcome back to yet another insightful post in our Kaizen series! In this post, let's explore how to use ReactJS for Zoho CRM widgets. We will utilize the sample widget from one of our previous posts - Geocoding Leads' Addresses in ZOHO CRM
                                                                                                            • 404 error at checkout

                                                                                                              Our customers are getting a 404 error at checkout. Anyone else with the same problem?
                                                                                                            • FONT Sizing in Notebook

                                                                                                              Hi Kishore - What is the status of adding font sizing to the application? I have several things that I have pasted directly into Notebook and the fonts are HUGE! I would like the ability to highlight them and reduce the font to a legible size. Nothing
                                                                                                            • Can managers Upload documents to their direct rapports?

                                                                                                              Admin employees have the ability to upload documents to employees' files; however, managers do not have add/manage button - is it possible for managers to upload their direct reports' documents, such as absence documents or 121 documents. Is there something
                                                                                                            • Leave balance display for next year

                                                                                                              Is there a way to not have a rollover or not limit the leave balance depending on the date. For example an employee has 10 days leave balance and wants to apply for January leave in December. They cant because the rollover doesnt show the leave balance
                                                                                                            • Please add an “Auto-Apply Unused Credits” toggle

                                                                                                              Hello — please add a simple org-level option to automatically apply unused credits (credit notes, excess payments, retainers) to new invoices and/or bills. An ON/OFF toggle with choices “invoices”, “bills”, or “both” would save lots of manual work for
                                                                                                            • Zoho Books not working/loading

                                                                                                              Hi! I haven't been able to access/load Zoho Books for the past hours. I get a time out (and it is not due to my internet connection). Could you please check this asap? Thank you!
                                                                                                            • WhatsApp Channels in Zoho Campaigns

                                                                                                              Now that Meta has opened WhatsApp Channels globally, will you add it to Zoho Campaigns? It's another top channel for marketing communications as email and SMS. Thanks.
                                                                                                            • Introducing Profile Summary: Faster Candidate Insights with Zia

                                                                                                              We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring
                                                                                                            • Custom Fields with Data Types for Expense and Payments Received in Zoho Books

                                                                                                              Hi all, We are glad to present to you, the option to create Custom Fields for the Expense and Payments received modules in Zoho Books. This also comes with an icing on top of it - Yes, the custom fields can now be created with different data types. Types like Text, Number, Decimal, Amount, Auto Number and Check Box are supported as of now. Rush to the gear icon at the top right corner, select 'More Settings', choose 'Preferences' in the left pane. Click the Expense/Payment preferences where you can
                                                                                                            • Custom Fonts in Zoho CRM Template Builder

                                                                                                              Hi, I am currently creating a new template for our quotes using the Zoho CRM template builder. However, I noticed that there is no option to add custom fonts to the template builder. It would greatly enhance the flexibility and branding capabilities if
                                                                                                            • [Webinar] Automate sales and presales workflows with Writer

                                                                                                              Sales involves sharing a wide range of documents with customers across the presales, sales, and post-sales stages: NDAs, quotes, invoices, sales orders, and delivery paperwork. Generating and managing these documents manually slows down the overall sales
                                                                                                            • Follow-up emails via Workflow Automation not staying in the same thread

                                                                                                              Dear Zoho Support Team, I am currently using Workflow Automation in Zoho Campaigns to send follow-up emails. In my test case, I noticed the following behavior: All emails in the automation have the same subject line. If the follow-up email is sent within
                                                                                                            • Zoho Cliq - Incident alert (Server outage - IN DC) | August 28

                                                                                                              We've received server down alerts and are currently investigating the issue (IN DC) to find the root cause. Our team is actively working to restore normal operations at the earliest. Status: Under investigation Start time: 09:44:21 AM IST Affected location:
                                                                                                            • Claude + MCP Server + Zoho CRM Integration – AI-Powered Sales Automation

                                                                                                              Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at OfficehubTech: ✅ Claude + MCP Server + Zoho CRM This integration connects Zoho CRM with Claude AI through our custom MCP Server, enabling intelligent AI-driven responses
                                                                                                            • How to conditionally embed an own internal widget with parameters in an html snippet?

                                                                                                              Hello everyone, I'm trying to create a dynamic view in a page using an HTML snippet. The goal is to display different content based on a URL parameter (input.step). I have successfully managed to conditionally display different forms using the following
                                                                                                            • Sync more than one Workdrive

                                                                                                              Hello Please I'm facing some difficulties since some days. In my company we have many zoho accounts in different organisations. And I have to find a way to sync all these Workdrives. I spend many hours to search it on zoho Workdrive but no solution. Could someone help me ? Any idea how I can achieve it ? Thanks in advance. Regards
                                                                                                            • How can I see content of system generated mails from zBooks?

                                                                                                              System generated mails for offers or invices appear in the mail tab of the designated customer. How can I view the content? It also doesn't appear in zMail sent folder.
                                                                                                            • Limitations on editing a message in Cliq

                                                                                                              Hi I've checked the documentations and there's no mention of how many times a message can be edited. When trying with code, I get various numbers such as ~1000 edits or so. Please mention if there's a limit on how many times one can change a message via
                                                                                                            • Problem with reports due to "Connected" items change - Yes this IS a problem

                                                                                                              Now that the change has been made to use "connected" items I can no longer run the reporting I need in CRM. I should be able to start with Deals as the parent, connect down to the Account (Account_Name) on the deal as the child, then to any child items
                                                                                                            • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

                                                                                                              Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
                                                                                                            • Next Page