Plug Sample: Fetch ticket status from Zoho Desk on Codeless bot builder | Zoho SalesIQ
Hi everyone, Good to see you.
Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot?
Here is a simple plug for fetching the status of the ticket from Zoho Desk. This plug can get the ticket number from the visitor and update them with the status of their ticket. You can do slight customization to the script and use it. Let's know how to create and use this plug in real time.
How to Create this Plugs?
- In your SalesIQ Dashboard, navigate to Settings>Developers>Plugs> Click on Add .
- Provide your Plug a name, description, select the Platform as SalesIQ Scripts , and click on Create Plug .
- Click on Parameters, provide the following.
Input Parameters :
- Name: ticketnumber | Data Type: String
Output Parameters :
- Name: priority | Data Type: String
- Name: subject | Data Type: String
- Name: description | Data Type: String
- Name: days | Data Type: String
- Name: CreatedTime | Data Type: String
- Copy, paste the below code and change your Zoho Desk Organisation ID and Connection name.
Create a Connection with Zoho Desk with the below scopes and use the connection name in the code.
Scope for this Plug code:
- Desk.tickets.ALL
- Desk.search.READ
- //Change your Zoho Desk organization ID
- orgId = "1234";
- //Get ticket number from the parameters
- if(session.containsKey("ticketnumber"))
- {
- ticket_number = session.get("ticketnumber").get("value");
- }
- searchQuery = Map();
- searchQuery.put("ticketNumber",ticket_number);
- //zohodesk - Connection name
- get_ticket = zoho.desk.searchRecords(orgId,"tickets",searchQuery,0,1,"zohodesk");
- info get_ticket;
- //get ticket details from "get_ticket"
- modified_time = get_ticket.get("data").getJSON("modifiedTime").toDate();
- created_time = get_ticket.get("data").getJSON("createdTime").toDate();
- ticket_number = get_ticket.get("data").getJSON("ticketNumber");
- priority = get_ticket.get("data").getJSON("priority");
- status = get_ticket.get("data").getJSON("statusType");
- raw_description = get_ticket.get("data").getJSON("description");
- raw_subject = get_ticket.get("data").getJSON("subject");
- subject = raw_subject + "- (" + status + ")";
- description = raw_description.replaceAll("<[^>]*>","");
- description = description.replaceAll(" "," ");
- time_now = today;
- numberOfDays = daysBetween(modified_time,time_now);
- if(numberOfDays == 0)
- {
- time_interval = "Today";
- }
- else if(numberOfDays == 1)
- {
- time_interval = "1 day ago";
- }
- else
- {
- time_interval = numberOfDays.toString() + " days ago";
- }
- info time_interval;
- info description;
- info priority;
- info created_time;
- response = Map();
- response.put("CreatedTime",created_time);
- response.put("days",time_interval);
- response.put("description",description);
- response.put("priority",priority);
- response.put("subject",subject);
- return response;
- Then, click Save, preview the plug and Publish it.
How to add Plugs in Codeless bot?
- Navigate to Settings>Bot>Add and give the necessary informations and select Codeless Bot as bot platform or open an existing bot.
- Select the Plugs card under Action Cards and select the required Plug (Only published plugs will be listed here)
- Provide the Plug inputs (values to be obtained from the visitors) and outputs (value to be given for the visitors).
- In the plug input, the ticket_number is the bot context variable that stores ticket number obtained from the visitors fields card.
Note:
- Create a visitors fields to get ticket number from the visitor and save the values in context variable for plugs input.
- Similarly create a context variable to store the ticket details and use them to display the status and other details to the visitors using Send message card.
Related Links:
- Plugs help guide .
- Codeless bot help guide .
- Plug to create a lead in Zoho CRM .
To know more about the features of zobot, kindly visit our Resources Section .
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Sasidar Thandapani
Atharva Bhalerao
Arbo Bath
Sticky Posts
Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Custom Function to Format Phone / Mobile numbers in Australian Standard format
So I got sick of phone numbers being formatted incorrectly and Zoho not doing anything to standardise phone numbers to meet E.164 formats. So I went and coded my own function to fix this. And figured I'd share with the community This is specifically forSort By Date - Deluge
I have the following code, which normally works to sort calls by created time. Every once in a while, it doesn't work and something sneaks through in the wrong order and I can't figure out why. calls = zoho.crm.searchRecords("Calls","(Owner:equals:" +Automate Pricebook per Customer
Example Scenario: I want to create a customer package (Silver Package, Gold Package, Platinum Package) and associated it with a Price Book that contains discounted prices for certain products. When a customer assigned to this Silver Package places anAutomate pricebook per customer
Example Scenario: I want to create a customer package (Silver Package, Gold Package, Platinum Package) and associated it with a Price Book that contains discounted prices for certain products. When a customer assigned to this Silver Package places anAutomatic needs analysis for the Deals module
Good day, I need to get the following functionality in the Deals module: 1. add a Analysis of Customer Needs (ACN) to each transaction 2. the ACN must have a unique number, preferably automatic 3. the ACN must link to the Deal 4. the ACN is completedColor of Text Box Changes
Sometimes I find the color of text boxes changed to a different color. This seems to happen when I reopen the same slide deck later. In the image that I am attaching, you see that the colors of the whole "virus," the "irology" part of "virology," andCommunity Digest Noviembre 2024 - Todas las novedades en Español Zoho Community
¡Hola, Español Zoho Community! Wow, ya termina el año, ¡gracias a vuestra participación se nos ha pasado volando! Por eso mismo estamos preparando sorpresas para todos los que participáis en la Español Zoho Community para el próximo año, ¡estad atentosAdd picklist in subform lookup
Hello, I am trying to rewrite a script that works on a from as parent form, to the same form when is is a subform. Here is what I did in the form itself : RefCat = Offre_de_produits.distinct(Categorie_OFFRE); clear Categorie_LIGNE; for each Record inOdd differential in Accounting and Physical Stock
Hi there, Around six months ago we noticed that there was an error in one of our product's stock values. Despite seemingly having no outwards requests unfufilled for this item (I.E, no stock committed any longer at the moment), Accounting Stock is -1Footer in PDF template doesn't stay at the bottom of the page
When setting up a PDF template there is an option for a header / footer. The header stays at the top of the page however the footer does not. It appears the footer actually serves no purpose as it seems to rise up to underneath the header (see image). Is there a way to lock the footer to the bottom of the page? Otherwise what is the point of it? Image demonstrating what I mean. https://ibb.co/cJY1xZ4Integración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)
Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? Gracias7008 Request rate limit exceeded. Please retry again later.
Hello, I'm encountering an issue with the request limit for my function calls. The function is triggered whenever a new record is created, and in many cases, we create these records in bulk (around 50 at a time). For each record, a workflow is initiatedAt transaction level Discounts for Zoho books UAE version
Dear Team, Please add transaction level Discounts for Zoho books UAE version. I have been requesting Zoho team past 3 years, Transaction level Discounts is a mandatory option required for our business needs. Zoho books Indian version has the option thenNo sync
I have amended a note on my PC, startet syncing but on the smart phne sync starts und runs for minutes. The note amendment ist not shown, but when I go to version the new version is shown but not possibility to accepte the new versionInput list of records in Lookup
Salut, I have 2 scripts that input list of records in a lookup. The first on works fine, the second one doesn't and I do not know why. The only differences, is that the first one input in a lookup a list of records from an actual lookup field, and withHow to validate Rich Text in Zoho Creator! Urgent!
Hi members, Recently I just started to use Rich Text field. Now I have a requirement where I need to validate to ensure this Rich Text field must contain a value. Meaning must contain something. I use the below script if(input.Rich_Text == null) { alertSharing shreadsheets
My wife and I each have zoho accounts. If She creates a spreadsheet and shares it with me using my email that is associated with my account, zoho shows a warning that I do not have a zoho account and the only way I can access this file is via the linkrun a macro on a contact that bounced from crm email merge
how would one run a macro on a contact that bounced from crm email merge? how would i tell zoho to run a macro that SIGNALS said bounced?iOS 18 is here! Discover the enhanced Bigin app with iOS 18, iPadOS 18 and macOS Sequoia.
Hello, everyone! We are excited to be back with new features and enhancements for the Bigin app. Let us take a look at the new iOS 18 and iPadOS 18 features. The following is the list of features covered in this update: Control widgets. New app icons.Tip #34- How to Configure Proxy Settings for Unattended Access in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! For those using Zoho Assist's Unattended Access feature, you may come across a need to configure your device through a proxy server. This setup is particularly useful if your network requires strict proxy configurations forThe 3.1 biggest problems with Kiosk right now
I can see a lot of promise in Kiosk, but it currently has limited functionality that makes it a bit of an ugly duckling. It's great at some things, but woeful at others, meaning people must rely on multiple tools within CRM for their business processes.Autoresponders in Zoho CRM will be discontinued—transition to Cadences for enhanced engagement
Zoho CRM’s Autoresponder feature will be discontinued by September 30, 2025. If you're currently using Autoresponders to automate email follow-ups, we recommend switching to Cadences, a more powerful, flexible, and multi-channel engagement tool for today'sGCLID arrives not in CRM with iframe integrated ZOHO Form
Hello amazing community, I enabled Adwords integration in ZOHO CRM. I have a ZOHO Form integrated in a wordpress. I tested iframe and Javascript. I enabled the "handover" GCLID in the ZOHO Form. When I add a GLID with http://www.example.com/?gclid=TeSter-123.Unified customer portal login
As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is thatLet's Take Custom Slideshow A Step Further!
Zoho Show comes with this useful feature called Custom Slideshow. It is, as implied by the name, a feature for slideshowing. I would argue it is a waste to use the feature just for slideshowing. For a custom slideshow, you define a subset of slides. OfSimple Text Search Function
Would it be too much to ask for a simple text search function? My slide decks are often simply collections of slides of a random over, and I often have to find the slide I need at a moment's notice. A text search function, no matter how rudimentary, wouldFree webinar alert! Empower Customer Experience in a Changing World with Zoho Desk and Zoho Workplace
Hello Zoho Workplace Community! We’re back with another exciting webinar—and this time, it’s all about delivering exceptional customer experiences. Join us for "Empower Customer Experience in a Changing World with Zoho Desk and Zoho Workplace," whereCopy Address button customisation
Hi I'm very new to Zoho CRM and need some help regarding Addresses - specifically in relation to the "Copy Address" buttons available within the Contacts and Potentials edit screens. The majority of my Leads will have both a Mailing Address and a Physical street Address that I need to capture at Lead creation stage. On conversion of the Lead (to Contact/Account and Potential) I need the following to occur: In Potentials I need to display · Physical Address only In Accounts I needAdd Ability to Set Full Name When Inviting Users to Private Client Portals
Hi Zoho Creator Team, We hope you're doing well. We’d like to request a usability improvement for client portal invitations in Zoho Creator. When setting up a client portal with the "Private" Portal Type (where only users invited by the admin can accessemail address issue
Hi! I am start using zoho to start my company's email marketing campaign, but I can not send the email because is showing that Your email address is already configured as a sender address in another account. But I created a new business email addressCan Zia summarize fields?
A great use case of AI for me would be summarizing company descriptions. We often get long winded descriptions from databases or scraping websites, then reduce them to a couple of sentences stating what a company actually does. Is there any way withinDifference between the file extensions .zdoc and .zwriterlink
I am using Workdrive TrueSync on my windows pc to open files directly from my windows without having to open them from the workdrive web. But, I found something strange, I also have the zoho writer app installed on my windows and if I create a documentDeluge should permit a connection to be set with a variable
Hello, Being one who occasionally likes to post code in the forums, I try to make anything that the end user needs to define be present at the very top of the script so that those who want to implement the script won't have to hunt through lines of code,Create project (flow) and assign to person without account (company)
Hi Zoho Support & Community, I'm trying to automate a process using Zoho Flow to create a Zoho Project and link it directly to a Zoho CRM Contact. This reflects our B2C workflow where we primarily deal with individual Contacts, not Companies/Accounts.Online Calculator with Zoho Forms?
I'd like to build a custom calculator on my website. Zoho Forms seems to offer all the fields for basic calculations performed live without pressing any "Calculate" buttons. Unfortunately, there is still that "Submit" button at the bottom. There is nothingIntroducing Assemblies and Kits in Zoho Inventory
Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces theCan we have Backorder Management ?
Can we have Backorder Management ?Items (products) Export to PDF Feature as a Catalog Generator
Would like to request a product catalog feature where the admin can export "items" along with selected attributes (e.g.: product name, size, price, etc) in a professional template as a PDF document. Since product pictures and the product attributes are already saved in our system DB, it would be a natural extension to just export it out as a catalog for customers. I've been duplicating this feature in other apps to make a product catalog. Having a central repository of "items" makes good sense,Allow SO Item table to search other fields in items to make entry easier
We have thousands of items, some of which need to be entered on the fly by desk people. We don't want abstracts like the vendor's part number in our SKU or Item name. It would make order entry much easier if the context search in the items table wouldCRM->INVENTORY, sync products as composite items
We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,Next Page