Prevent duplicates in single-line custom fields in tickets

Prevent duplicates in single-line custom fields in tickets

Right now it is possible to add duplicate entries in custom fields in tickets. My specific requirement is related to the single-line field. A few of my clients are using Desk to manage communications regarding incoming bills from their vendors. One client uses a separate ticket to manage each incoming bill. The client would like to prevent duplicates to be entered in different tickets. They are using a single-line field as vendor bills can contain numbers and characters.

Best regards,

Mladen Svraka
Zoho Certified Consultant and Authorized Partner


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