Problem for EU users connecting Zoho CRM through Google Ads for Enhanced conversions
Has anyone else experienced this problem when trying to connect Zoho CRM through Google Ads interface to setup enhanced conversions?
Did you guys get it fixed somehow?
The Problem:
The Problem:
The current Google Ads integration is hardcoded to use Zoho's US authentication endpoint (accounts.zoho.com). When a user whose data is on Zoho's EU server (accounts.zoho.eu) attempts to connect their account, Google Ads incorrectly redirects them to the US login page. This causes the authentication to fail every time.
When trying to connect to Zoho CRM through Google Ads interface the authorisation URL that points to : https://accounts.zoho.com/signin?
After I add the Zoho Credentials the authorisation URL points to: https://accounts.zoho.eu/oauth/v2/auth?
This is completely wrong because you see above what is my real Client ID.
Impact:
This is not an isolated account issue; it is a product-level defect that blocks every Google Ads customer using Zoho's EU data center from tracking offline conversions. This fundamentally breaks a key feature for a significant user base, and it's concerning that it has gone unaddressed for so long.
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