We are having problems with the API.

We sync data from other server to Zoho CRM, and we need to trigger certain workfow rules whenever there is a change.

The problem is that when we update records via API, and we do it massively, the workflow rules arent firing.

We generated a ticket, but there is no way to follow it, and we haven't received a e-mail. We also think that you cannot offer chat assistance only for clients on trial, and not having this option available for paying customers.

I think you should update a little bit the CRM instead of building more stuff.

Can you assist? ah?