I'm a new test user with Zoho and am a bit shocked at how bad the quoting module is. 

You need to provide an easy way for a sales person making quotes for customers to be able to set discounts in multiple ways within the quoting system.  I think most companies have at least two categories of things that they sell and that they want to discount differently on every quote.  For example, products and pro services.   At the quote level, I need a field for the discount to use for category 1, category 2,..  Ideally there would be an unlimited number of categories and the ability to label them to something meaningful instead of being called Category 1, 2,...  I also need to be able to set a CRM system parameter with the default discount for each product category and have that value populated when new quote records are created.  The quoter can then change the default discount values as they like and then all products in that category are automatically discounted with that product category specific discount level.  This is all basic discounting and should be there.  I could think of lots more complicated scenarios, but I see enough other comments to know that I'm not the only one seeing this huge product gap.  Please fix soon.  Please.

Also, and somewhat related, you need to change the term unit price to unit cost in the quotes module.  It causes major confusion for all.  Please fix.

I'd be more than happy to speak live with someone if that might help.