Hi guys,
We're using products, deals and Quotes for accounts in CRM. Here's our workflow:
- Account Manager creates a deal
- And then, create a quote including products and their list prices inside Deal
- When deal is closed won, products are inserted to product area of Account in CRM.
What I want to calculate is my product churn rate and gather it's reasons from my account management team. Majority of our customers use more than 1 products and as time goes, they might want to churn one of the products. How should I ask my account manager to clarify that churn in CRM?
I also want to calculate churn products, their lost MRR while my reporting is working. What would be your suggestions?