[Product Update] NPS Surveys, NPS Responses and NPS Recipients Modules Deprecation in Zendesk - Zoho Analytics integration

[Product Update] NPS Surveys, NPS Responses and NPS Recipients Modules Deprecation in Zendesk - Zoho Analytics integration

Dear Customers,

As Zendesk has recently deprecated the modules listed below, we are no longer offering support for these modules in the Zoho Analytics integration.

1. NPS Surveys
2. NPS Responses
3. NPS Recipients

Data in these deprecated module tables will not be updated in data synchronization process and the old data will accessible in NPS Responses and NPS Recipients modules. However, old data in 
NPS Surveys module will be removed. 

If you encounter any difficulties or have any questions, please don't hesitate to reach out to our support team (
support@zohoanalytics.com). 

Thanks
Sailas
Product Manager | Zoho Analytics

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