Welcome to Portal
Hi
Welcome to Zoho Desk Community :)
You can set up Knowledge base articles with tailored accessibility—whether for agents or all users. While customers interact with the Answer Bot through the Help Center, agents get quick access right from the Ticket Properties. The visibility of articles depends on how you configure these settings.
If you're thinking about integrating Zoho Learn, we'd love to hear how you plan to use it! That’ll help us explore the best approach for you.
Regards,
Shivani | Zoho Desk
Yes, that's right
with separate permissions might be the best fit.
Cheers,
Shivani | Zoho Desk
Subscribe to receive notifications from this topic.
© 2025, Zoho Corporation Pvt. Ltd. All Rights Reserved.
© 2025, ZOHO Japan Corporation. All Rights Reserved.