Quarantine no longer works from partner console

Quarantine no longer works from partner console

I have posted in mail Control Panel forum. After 7 days and no help received I am posting here:

"Using the control panel (partner console > quarantine > refresh) I access the clients quarantined emails section but there were no messages at all. I also went to the "delivered" and "denied" sections which are also strangely empty (usually messages stay there for a while)."

"I am having to log in to each domain using its local admin account. As local administrator the quarantine is still working. "
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