Why my account is completely blocked and I cannot unblock?

I have sent 2 mails to support@zohomail.com already, but no response either my account became released.

For my understanding it's absolutely not acceptable that mail which have sent to my email address seems are deleted by Zoho due to I cannot see them in my mailbox.

Shy question: When will Zoho be able to unblock my mailbox and will take care that such xxxxshxx won't happened again???