As businesses expand, it gets harder for support teams to provide personalized assistance to visitors. This becomes even harder when operators are engaged with visitor questions that are redundant and basic while customers with real problems have to wait for a long time. This eats away valuable time and drives away potential customers and business deals.
What is an Answer bot?
Answer bot is an AI-based NLP-driven bot powered by Zia that works using your knowledge base.
So basically, the Answer bot has no designing process; it is a click-to-implement bot that can serve all your support requirements.
Problem: Operators find it harder to keep up with multiple basic support questions
One of the most time-consuming processes is answering basic visitor questions that can be easily tackled with the help of articles or FAQs. Instead, having your operator spend their valuable time answering them can hold them back from attending to complex questions and prospects.
Solution: Answer bots
Answer bot can handle the primary and redundant questions of the visitors with the resources you have in your portal. So, the Answer bot can act as a screening layer by taking up all the support-based questions and allowing visitors who require human assistance to connect with your operators.
Answer bots can:
Share articles and FAQs from your resources
Have a small talk with your visitors
Get trained with similar business terms to improve accuracy
Provide related suggestions when there are no direct answers
What's new in Answer bot 2.0?
Our Answer bot configuration got a complete overhaul, so you can now set up an Answer bot twice faster. For more detailed steps, check our Answer bot help guide.
How do Answer Bots differ from Zobots?
Answer bot is aimed to perform support assistance based on the resources available in your portal. Answer bots don't need designing, coding, or maintenance; they are click-to-implement bots that can run using your resources.
Whereas, Zobots are flow-based bots that require planning and designing to address specific business purposes like qualifying leads, sending out automated campaigns, sending discount codes to an existing customer, etc.,
What bot would suit the best for my business?
Let us know a bit about your business in the comments, and we'll tell you which bot you should likely pick.
Join us on a free webinar to learn how to set up Answer bots.