Regular problems with saving files

Regular problems with saving files

Dear Zoho Sheet Team,

Our users have been complaining about problems with saving sheets for years, literally.

I can confirm the problem still exists.  Usually it happens with "not imported" files, those which users just upload in native format (MS Excel, for example) and edit them online.

They get problems regularly - one user add something, saves file, then other adds and first user lost his changes.  That happens time to time in many files.

I reported you a problem with document where you can check this, this file is never being saved (request number 1610733  in Zoho Support), but you have not answered yet.

Such problems happen rarely with imported to Zoho documents, but happen.  

So could you please:

* say what's happening
* what should we do
* how can we convert ALL our XLS/ODS documents to internal format?  as i wrote here: https://help.zoho.com/portal/en/community/topic/new-and-old-problems-and-glitches-and-some-progress-of-course    it's impossible nowadays and would take weeks to do that


Thank you.

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