New Chrome Extension: Start a Session quickly!
Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer.
Supporting your Mac customers is much easier now!
We have deployed a new Customer Console for Mac OS X 10.5 and above. This Console is based on Objective-C so that to ensure your customers join the session smoothly. If your customers use computers that run versions of Mac lower than specified above, they need Java plugin to join the remote support session.
User Interface gets a face lift
Zoho Assist homepage has undergone a complete makeover. New design is minimalist with the primary objective of providing a clean and focused interface.
Windows DPI Scaling compatible
Getting a big black patch along with your customer screen has been the case all these days, if your customer has made a DPI scaling in Windows OS. We have fixed this issue with this version. From now on you can see the actual screen of your customer even if he/she has set DPI scaling.
We have made significant usability enhancements and bug fixes in UAC window detection and Remote Reboot and Reconnect functionality. Zoho Assist is compatible with popular anti-virus softwares, namely Web Root and Norton , now. You don't need to worry anymore on whether these softwares will block screen sharing or Customer Console.
This version includes some minor bug fixes too. Feel free to share your feedback.