Reminder - Enhancement to Agent/Team-Related Permissions and Corresponding API Changes

Reminder - Enhancement to Agent/Team-Related Permissions and Corresponding API Changes

We would like to remind you about a few changes to APIs related to agent profiles and teams. 

About eight months ago, we informed you about a more granular profile-based security setting for managing agents. We made a few enhancements with GDPR compliance in mind and provided a way to control who can view Personally Identifiable Information (PII) of your agents.

We hope you took notice of the API changes detailed in the post and tweaked your API-based tools accordingly. If not, please read the forum post once again and make necessary modifications before the 30th of May, 2020. 

For any questions and clarifications, contact support@zohodesk.com. 

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