Remote Computer Screen Resolution

We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution.

When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window. This is very similar to what happens when you do a RDP session to a server.

When I connect with Zoho Assist to my Hyper-V host, I seem to be locked at 1024x768 and I do not see any way to change the resolution from the Zoho side. If I change the resolution under display adapter properties on the remote system, it saves this setting on the computer and this may not be a good idea, since the new setting may not match what is needed on the physical/virtual system.

Is there any way to change the resolution in Zoho Assist? The only setting I see is Color Quality and this does not affect the screen resolution.

Without this feature it would be some difficulties in switching to ZohoAssist.

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,

New to Zoho Social?

Manage your brands on social media

Access Zoho Social