I'm trying out Zoho Desk. One of our key criteria is to produce a report of all SLA violations. I have created a summary report with columns for SLA Violation Type and SLA Name (plus Account name, Ticket #, Ticket Owner, etc). 

The one thing I cannot get to work for me is the SLA Name. It is always just a dash "-". I expect this would come from the SLA name used in the Escalate SLA, where I have created a SLA by following article creating-and-using-slas.

Can you help me?

Steven