The good news is that we are committed to using Zoho Project because it has great value and functionality. The bad news is that there are basic improvements that need to be made.
One of my pet peeves with Zoho Project is the blending of Users and Resources. Resources are not Users and the requirement to have an email address for every Resource is cumbersome and not practical. In addition, having to pre-register a Resource in a convoluted fashion is frustrating.
Users are not necessarily Resources, but may be individuals that are monitoring the project may never has tasks.
Also, there is a security issue with the current blended User and Resources into one object, as Resources have access to the Document library. Meaning that documents that are meant for "Users" are also available to "Resources".
This is not a new issue, I see that users have been asking for a fix to this problem for at least 9 years. Do you have this on your timeline to fix?
Please add this to the list of other fundamental issues that need to be fixed such as Dependency assignment and UI issues.
Thanks.