Hi,

So "payment receipts" have a "Retail" template for thermal printers, but the template is configured at A4 paper size!!! How is this retail guys?

On the other hand, Invoices have 3 Retail templates which have 3 and 4 inch paper size, perfectly fitting most thermal printers out there!

Payment receipts' retail template must have the same NATIVE retail size just like invoices (3 and 4 inch), this is causing a lot of troubles for us since our field reps. must print customer receipts while on the go.

Please don't suggest useless solutions of using the A4 size but narrowing the edges to fit a thermal printer, all of these solutions are useless and render a very bad printed out receipts, I can share photos showing the difference between the sharp, clear retail template printed from the invoice module, and the blurry, unreadable rubbish printed out of payment receipts module after narrowing A4 margins as your team suggested by email..