Ring Central issues with documenting calls

Ring Central issues with documenting calls

I'm reviewing ZOHO CRM on a trial basis to determine if this is the right cloud-based solution for my company.  One of the reasons we are interested is because of its integration with Ring Central, the VOIP phone system we use.  However, it does not appear to be work very well.  We enabled Ring Central within the CRM and are logged in.  We are able to call out, but then when we end the call, the pop-up box with the contact's name remains open with the timer still running as if the call is still in progress.  There is no way to close that box unless we close the entire CRM system and relaunch it.  Also, we've noticed that not all calls are documented in the Contact record or anywhere else that we can see.  I know this is still in Beta, so not sure if these are bugs that are being worked out or if anyone else is having these problems.  This is a major component of our decision process on ZOHO.  Thanks for any comments, solutions.