RingCentral SMS Integration for Zoho Desk
RingCentral SMS Integration for Zoho Desk
Extension Link: https://marketplace.zoho.com/app/desk/ringcentralsms-integration-for-zoho-desk
Enable SMS communication between support agents and end-users using the RingCentralSMS Integration for Zoho Desk. End users can ask for help via SMS and support engineers can send the solution as an SMS through Zoho Desk. Automatically detect when to create a new ticket and when to continue with an existing thread with the implemented AI. An open and available ticket will be converted into a thread and a new thread will be created if the existing ticket from the same contact is marked as closed.
Key Features:
- Send and receive support queries as SMS messages from Zoho Desk
- Automatically create tickets and threads using AI
- Multiple number support
- Easy to use and user friendly
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