Is it possible to create a rule to send a notification when:
Owner isn't = Current User
For example I want to send a notification when a case is created for somebody else other than the creator. The only way around this that I can see.... is to setup multiple rules for each user. EG:
Case Owner is = X
AND Created By isn't = X
Case Owner is = Y
AND Created By isn't = Y
It becomes very awkward when we have lots of users.
Thanks for your help