Sales Leadership Webinar: Handling customer experience challenges for a new workforce
Over the past several months, the pandemic has changed the way we do business forcing companies to rethink how they manage employees and how they engage with and service customers. Many organizations define and document the customer and buyer journeys to identify and understand pain points better and create a smoother customer experience.
Join us for the latest in our Sales Leadership webinar series where guest speaker Reza Kamran, Senior Director, Product Marketing at Intermedia discusses how companies are changing their business models to enhance the Customer Experience and the evolution of CRM.
Date: September 16, 2020
Time: 1 PM PST | 4 PM EST
From this webinar you will learn:
- What the customer journey is, why it is important, and what it means for smaller businesses.
- How various companies are changing their business models to enhance the customer experience.
- The evolution of CRM and business communications and how they enable companies to connect with one another, their employees, and customers.