Benefits:

• Provide faster support by eliminating the need to perform multiple chat transfers based on the visitor's requirements.
  
• Use integrations like Zoho CRM and Campaign to add more routing rules. 
  
• Reduce waiting time by selecting the Route to the least loaded operator option. 
  
• Route visitors to their CRM owners using the CRM lead/contact owner option. 
  
• Allow visitors to continue the reopened chats by connecting with the operators who attended their last conversation.
  
• Route chats to the selected operators based on the expertise and department. 
  

Quick tips:

• You can save your operators' time by using the Do not route option to avoid chats initiated by junk leads and spammers.