SalesIQ Status sometimes shows as not available

I have been made aware that our SalesIQ service is not available on our website. When I check the status via the app shortcut on my works laptop, the 'Available' button is orange. As soon as I hover over it, the service is Available and the service shows on our website.

Can anyone explain why this is happening please? Is there a sleep function or is it just dropping out due to an error?

Thanks

Richard

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