SalesIQ - Chatbot fails to assign user id to tickets in Zoho Desk

I've run into this issue where chat bot when associating a ticket for zoho desk can create the ticket just fine and pull the information until I add an assignee ID. then it always fails.

Is there something i'm missing? i've attached setting that does not work. I wasn't sure which ID assignee ID was so i've tried with the agents ID in Desk and their Zoho user ID

Thanks,

Sam

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Sasidar Thandapani

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