Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of many SalesIQ users.
Native Screen Share on SalesIQ
The Native Screen share
option is an inbuilt software for screen share, that we have within SalesIQ. It is a one-click screen sharing option that requires no third party integrations, no extensions and no downloading and running of files. Just click over the screen share button and you are connected instantly with your website visitor.
Special Aspects that help in Seamless Customer Support
1. Sessions recording
The entire screen share sessions using this feature can be recorded and saved for future reference. This is configurable by navigating to Settings > Brands > Choose required Brand > Configurations and scroll down to Select your desired recording preference. Choose Audio call and Screen share to record all screen share sessions.
2. Easy access of screen share sessions
There is a separate module where all the screen share sessions and calls are listed. These screen share sessions can be easily viewed straightaway in the Calls Module
of the dashboard.
For example, if you are a supervisor and wanted to see a list of screen share sessions that happened on a particular day or the sessions of a particular operator alone, then you can just use the Calls module to filter out the sessions as you need.
3. Uninterrupted support
When a Screen share support session is in progress, and the operator wants to give additional advice to the website visitor, they can quickly jump into a call with the visitor without ending the ongoing screen share session.
For instance, as a support representative for an E-commerce firm, you are helping a customer with finding what they need on the website on a screen share session. The customer is not able to follow the chat instructions provided by you. So, to provide better support and clarity, you can go ahead and place a voice call within the screen share session itself, and continue supporting them without any interruptions, ensuring a seamless support experience.
4. No restrictions, no extra payment
With this feature, there are no restrictions for the operator on the number of screen-share sessions or duration of the session etc. Restrictions on the number of sessions will result in increased cost of support for the business. But in SalesIQ, there are no restrictions with the native Screen-share feature assuring maximized support for your visitors and customers.
5. Swap screens
The native screen share also features a swap screens option. This means that the operator can also share their screen with the visitor if required. This will be very useful in the case of Product demos, or any other situation which calls for the operator to share their screen and show the customer exactly how something works.
All that said, we see that the native screen share option is a powerful feature within SalesIQ that will help in making your support and assistance easy and worthwhile. We hope this was helpful to you. We'll see you next time with another useful feature.