Secondary email and ticket associates
If a contact has a primary and secondary email under the Zoho desk accounts, do tickets get associated with them regardless of which email address they come in as?
I was thinking of setting a contact primary email as:
secondary email as:
So that when this particular contact sends in a ticket (a form based submission), that it would not send a notice because the primary email is email@example.com
but still associate tickets with that contact when they're sending from firstname.lastname@example.org.
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