Self Replicating Products
This is the third time I have written about this problem. Somehow in the course of using the online version of your CRM program products replicated products seem to occur. I keep on running reports to find the sales order these products get entered into by my staff, I have taken many hours to transfer the proper product to each order then delete the replicated product. This is very time consuming and I would really like to understand how this keeps happening and why no one else seems to have complained about it. There is something fundamentally wrong with the system. Note: I had noticed duplicate products a month ago on our product code IC002A PAD, STANDARD (34x36) These products are showing up in the products list without all the required fields filled out, this is how I know that your program is creating the duplicates. It is impossible for us to create a product manually with out filling in all the required fields. Once these duplicates appear in the list our staff sometimes enters them in orders unaware that they are duplicates. The item I have used as an example is just one of many. This one will take a long time to fix as there are many orders attached to each items. I have given each duplicate product a unique code using ZZZ's to denote duplicates. From now on I will just mark duplicates with Z's so my staff won't use them. Maybe you guys can figure out why this annoying situation occurs.
James Taylor
textileinnovations