Self-Service form channel to Web
When our customers fill in the self-service form in Desk portal, all new tickets are registered on "Web" in the "Channel" field.
Customers cannot change the "Channel" field.
We've created the value "Self-Service Portal" in the "Channel" field a long time ago and that one is set to default when someone submits a ticket but it's still going to "Web" after submit.
How can we change this that it goes to "Self-Service Portal" by default when a customer submits a ticket?
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