We always close tickets when replying to customers. However, the "Send and close" is the second option and only available via the send button dropdown.

This is a disaster from a design point of view, because the dropdown arrow is close to the cancel button that has no prompt and instantly throws aways everything written as a ticket reply. 

So my question is: how can we make "send and clone" the default button instead of "send"? Alternatively, how can we have the "cancel" button prompt before discarding the reply?

Thanks!