Send service resources a SMS via twilio once a service appointment is assigned to them
I'm currently working on integrating Twilio with Zoho FSM to automate SMS notifications for our service resources. Specifically, I want to send an SMS to our technicians as soon as a service appointment is assigned to them in Zoho FSM. I believe this would streamline our communication and ensure timely updates for our field team.
Here's a brief overview of what I'm trying to achieve:
Trigger: When a service appointment is assigned to a technician in Zoho FSM.
Action: Automatically send an SMS to the assigned technician via Twilio with the appointment details.
Has anyone successfully implemented a similar workflow? I'm looking for guidance on how to set this up, including any necessary scripts or configurations. Any tips, best practices, or examples would be greatly appreciated!
Thank you in advance for your help!
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