However, first, here are some points to be noted:

• The Notification SMS feature will be facilitated with the help of Zoho SMS, Zoho's native solution to send SMS notifications from Zoho products.
  
  
• We're launching Zoho SMS as an internal product with Zoho CRM, which, in time, will be supported in most Zoho products.
  
  
• With the initial release only Indian customers who have Sender IDs registered with the DLT (distributed ledger technology) in India can configure the Notification SMS feature and send SMS notifications to Indian phone numbers only.
  
  
• We have started working on providing support for transactional SMS messages for US following the US regulations - 10DLC regulations. This would be available to US users by the end of Jun 2023.
  
  
• Following up we'll be extending the feature to Mexico, Colombia, and the EU.
  
  
• Following that, we'll be supporting countries based on our user base.
  

Why send SMS notifications?  

In any business scenario, communication with customers is a key element for success. Whether it's to notify customers of an upcoming event or provide them with details of a successful purchase, it's important to stay connected with them throughout the business process. While email notifications have long been the standard choice for such communication, they have some drawbacks in certain situations.

Sending quick reminders about upcoming events, sharing transaction details, or providing general service reminders can now be done with a simple SMS sent directly to the customer's mobile phone, saving time and effort while ensuring effective communication.

How will you be charged for SMS notifications?