Sending an autoresponse mail to new leads

Sending an autoresponse mail to new leads

Hi everyone,

At our website, we have a form that provides leads to our CRM. Today I tried to create an autoresponse mail for our new leads that are created by this form. But when I tested the autoresponse mail by importing leads via the website form with several email-accounts (zoho, outlook, gmail), all of them became leads, but none of them received the autoresponse-mail (not even in the spam box). 

Can anyone explain what i'm doing wrong here?

Info

Moderation Update:

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This is to inform you all that Zoho CRM’s Autoresponder feature will be discontinued by September 30, 2025.

If you're currently using Autoresponders to automate email follow-ups, we recommend switching to Cadences. This feature allows you to automate a sequence of personalised follow-up actions tailored to responses.


We encourage you to check This Announcement Post for more details.

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Hence, I'm locking this post!