Sending Mail to a Ticked create a new Ticket (did not add in existing ticket)
Hello,
the whole day, some to our Desk mailadress sended Mails generate a new Ticket instead of adding the Mail to the existing Ticket.
I've made several test for that. normaly the Mail where added into a ticket if we add "[##tickeid##]" in the Subject of the Mail (tickeid is the uniqe ticket number) to send it to a specific Ticket, nothing else.
My test below show, that the Ticket Name (or Mail Subjact) now is a value to add it in a ticket too:
My test Subject. New Ticket generated?
Aw: [## 12629 ##] Test no
Aw:[## 12629 ##] Test no
Aw:[## 12629 ##] 2Test no
Aw:[## 12629 ##]Suppe YES
Aw:[## 12629 ##] suppe Test suppe2 YES
Aw:[## 12629 ##] wah Test no
My ticket is called "Test".
You see, that the subject are scanned to. Is this a new feature (we dont need that, can we deactivate it) or a Bug?? Please we need fast help, this bug generate today 50 wrong tickets in our system...
Thank you!!
Kind regards,
Klaus Brandt
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