Hello,
We intend to send a Zoho form link to certain Contacts using a custom function. The Zoho Form must be pre-filled with the Deal information and contacts receiving it should be able to modify the values and upon submission, those modifications must be recorded back in CRM.
Problem
The scenario works just fine with templated Email is sent using Workflow rule or an email is sent manually. However, when sending an email using a custom function, my understanding is that templates aren't supported. Additionally, when we copy the Zoho form URL and append it with the correct crm_entity_id, it still doesn't work.
How can we achieve this using a custom function? Any assistance would be appreciated.