Set department automatically for incoming calls

Set department automatically for incoming calls

Is it possible, when receiving an incoming call through Zoho Desk (using Twilio integration), for the department to be auto-selected based on the phone line being called?

Currently, we have to manually select the department from the dropdown menu when adding a ticket linked to the call, which can lead to manual errors and is also time-consuming. 

Is there a way to set this up so that when adding a ticket from an incoming call, it automatically selects the department based on the phone number being called?