I am creating Agent-Level Thresholds for agents to auto-assign tickets in a Load-based Round Robin rule.
I am unable to set the same number of Open tickets for agents when setting their Thresholds.
For exampel:
Agent 1 = 10
Agent 2 = 25
Agent 3 = SHOULD BE 25 but I must choose 24 or 26
Why is this and how can I set the same number?